/* Liftify staff portal — dark theme matching the Liftify brand palette. */
:root {
  --bg-outer: #080b14;
  --card: #0f1424;
  --card-sub: #161e33;
  --border: #1e2742;
  --emerald: #10b981;
  --emerald-l: #34d399;
  --violet: #9945ff;
  --text: #ffffff;
  --text-body: #c7d2e5;
  --text-mute: #8a97b8;
  --danger: #f87171;
  --amber: #fbbf24;
  --radius: 14px;
  --font: "Segoe UI", system-ui, -apple-system, Arial, sans-serif;
}

* { box-sizing: border-box; }

html, body {
  margin: 0;
  padding: 0;
  background: var(--bg-outer);
  color: var(--text-body);
  font-family: var(--font);
  min-height: 100vh;
}

a { color: var(--emerald-l); text-decoration: none; }

.brand {
  font-size: 22px;
  font-weight: 800;
  letter-spacing: -0.5px;
  color: var(--text);
}
.brand span { color: var(--emerald); }
.brand-sub {
  font-size: 11px;
  letter-spacing: 1.5px;
  text-transform: uppercase;
  color: var(--text-mute);
}

/* ── Buttons ── */
.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  border: 1px solid var(--border);
  background: var(--card-sub);
  color: var(--text);
  font-weight: 700;
  font-size: 14px;
  padding: 10px 16px;
  border-radius: 10px;
  cursor: pointer;
  transition: filter 0.15s, opacity 0.15s;
}
.btn:hover { filter: brightness(1.15); }
.btn:disabled { opacity: 0.5; cursor: not-allowed; }
.btn-primary { background: var(--emerald); border-color: var(--emerald); color: #04140c; }
.btn-danger { background: transparent; border-color: rgba(248,113,113,0.4); color: var(--danger); }
.btn-ghost { background: transparent; }
.btn-sm { padding: 7px 12px; font-size: 13px; }

/* ── Login ── */
.auth-wrap {
  min-height: 100vh;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 24px;
}
.auth-card {
  width: 100%;
  max-width: 400px;
  background: var(--card);
  border: 1px solid var(--border);
  border-radius: 20px;
  overflow: hidden;
}
.auth-accent {
  height: 5px;
  background: linear-gradient(90deg, var(--emerald), var(--emerald-l) 45%, var(--violet));
}
.auth-body { padding: 34px 32px 36px; text-align: center; }
.auth-body h1 { font-size: 20px; color: var(--text); margin: 18px 0 4px; }
.auth-body p.muted { color: var(--text-mute); font-size: 13px; margin: 0 0 24px; }

.field { text-align: left; margin-bottom: 16px; }
.field label {
  display: block;
  font-size: 12px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: var(--text-mute);
  margin-bottom: 6px;
}
.field input, .field textarea, .field select {
  width: 100%;
  background: var(--card-sub);
  border: 1px solid var(--border);
  border-radius: 10px;
  color: var(--text);
  padding: 12px 14px;
  font-size: 15px;
  font-family: var(--font);
}
.field input:focus, .field textarea:focus, .field select:focus {
  outline: none;
  border-color: var(--emerald);
}

.alert {
  border-radius: 10px;
  padding: 12px 14px;
  font-size: 13px;
  margin-bottom: 16px;
  text-align: left;
  display: none;
}
.alert.show { display: block; }
.alert-error { background: rgba(248,113,113,0.12); border: 1px solid rgba(248,113,113,0.35); color: #fca5a5; }
.alert-ok { background: rgba(16,185,129,0.12); border: 1px solid rgba(16,185,129,0.3); color: var(--emerald-l); }

/* ── App shell ── */
.topbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 16px 24px;
  border-bottom: 1px solid var(--border);
  background: var(--card);
  position: sticky;
  top: 0;
  z-index: 10;
}
.topbar .right { display: flex; align-items: center; gap: 14px; }
.staff-chip { font-size: 13px; color: var(--text-body); }
.staff-chip strong { color: var(--text); }

.container { max-width: 1100px; margin: 0 auto; padding: 24px; }
.page-title { color: var(--text); font-size: 22px; margin: 0 0 4px; }
.page-sub { color: var(--text-mute); font-size: 13px; margin: 0 0 20px; }

/* ── Filters ── */
.filters { display: flex; flex-wrap: wrap; gap: 10px; margin-bottom: 20px; }
.filters select {
  background: var(--card-sub);
  border: 1px solid var(--border);
  border-radius: 10px;
  color: var(--text);
  padding: 9px 12px;
  font-size: 13px;
  font-family: var(--font);
}

/* ── Ticket cards ── */
.tickets { display: grid; gap: 12px; }
.ticket {
  background: var(--card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 16px 18px;
  display: grid;
  grid-template-columns: 1fr auto;
  gap: 12px;
  align-items: start;
}
.ticket h3 { margin: 0 0 4px; font-size: 15px; color: var(--text); }
.ticket .preview { font-size: 13px; color: var(--text-mute); margin: 6px 0 0; line-height: 1.5; }
.ticket .meta { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; margin-top: 10px; }
.ticket .actions { display: flex; flex-direction: column; gap: 8px; min-width: 120px; }

.tag {
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.4px;
  padding: 3px 9px;
  border-radius: 999px;
  border: 1px solid var(--border);
  color: var(--text-body);
  background: var(--card-sub);
}
.tag.user { color: var(--text-mute); text-transform: none; letter-spacing: 0; font-weight: 600; }
.prio-low { color: var(--text-mute); }
.prio-normal { color: var(--emerald-l); border-color: rgba(16,185,129,0.3); }
.prio-high { color: var(--amber); border-color: rgba(251,191,36,0.3); }
.prio-urgent { color: var(--danger); border-color: rgba(248,113,113,0.4); background: rgba(248,113,113,0.08); }
.status-pending { color: var(--amber); }
.status-accepted { color: var(--emerald-l); }
.status-declined { color: var(--text-mute); }
.status-closed { color: var(--text-mute); }

.empty, .loading {
  text-align: center;
  color: var(--text-mute);
  padding: 48px 20px;
  font-size: 14px;
}

/* ── Chat layout ── */
.chat-layout { display: grid; grid-template-columns: 1fr 320px; gap: 20px; align-items: start; }
@media (max-width: 820px) { .chat-layout { grid-template-columns: 1fr; } }

.chat-panel {
  background: var(--card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  display: flex;
  flex-direction: column;
  height: calc(100vh - 180px);
  min-height: 420px;
}
.chat-head {
  padding: 14px 18px;
  border-bottom: 1px solid var(--border);
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 12px;
}
.chat-head h2 { margin: 0; font-size: 15px; color: var(--text); }
.chat-messages { flex: 1; overflow-y: auto; padding: 18px; display: flex; flex-direction: column; gap: 12px; }

.msg { max-width: 76%; padding: 10px 14px; border-radius: 14px; font-size: 14px; line-height: 1.5; word-wrap: break-word; }
.msg .who { font-size: 11px; text-transform: uppercase; letter-spacing: 0.4px; opacity: 0.7; margin-bottom: 3px; }
.msg .at { font-size: 10px; opacity: 0.55; margin-top: 4px; }
.msg-staff { align-self: flex-end; background: var(--emerald); color: #04140c; border-bottom-right-radius: 4px; }
.msg-user { align-self: flex-start; background: var(--card-sub); color: var(--text-body); border-bottom-left-radius: 4px; }
.msg-system { align-self: center; background: transparent; color: var(--text-mute); font-size: 12px; font-style: italic; padding: 4px 10px; }

.chat-compose { display: flex; gap: 10px; padding: 14px 18px; border-top: 1px solid var(--border); }
.chat-compose textarea {
  flex: 1;
  resize: none;
  background: var(--card-sub);
  border: 1px solid var(--border);
  border-radius: 10px;
  color: var(--text);
  padding: 10px 12px;
  font-size: 14px;
  font-family: var(--font);
  max-height: 120px;
}
.chat-compose textarea:focus { outline: none; border-color: var(--emerald); }

.chat-banner {
  margin: 12px 18px 0;
  padding: 10px 14px;
  border-radius: 10px;
  font-size: 13px;
  background: rgba(251,191,36,0.1);
  border: 1px solid rgba(251,191,36,0.3);
  color: var(--amber);
}

/* ── Sidebar ── */
.sidebar { display: grid; gap: 16px; }
.card {
  background: var(--card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 16px 18px;
}
.card h3 {
  margin: 0 0 12px;
  font-size: 12px;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: var(--text-mute);
}
.kv { display: flex; justify-content: space-between; gap: 12px; font-size: 13px; padding: 5px 0; border-bottom: 1px solid rgba(30,39,66,0.5); }
.kv:last-child { border-bottom: none; }
.kv .k { color: var(--text-mute); }
.kv .v { color: var(--text); text-align: right; word-break: break-word; }
.badge-premium { color: var(--emerald-l); font-weight: 700; }
.badge-free { color: var(--text-mute); }